Check out our most frequently asked questions below. If you still need help, please contact us here.

Shipping

When will my order ship?

Orders will ship between 1-3 business days.

How long will shipping take?

Domestic US shipping will take approximately 2-5 business days. International shipping may take up to 10 business days.

Returns

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How can I make a return?

For returns, please send an e-mail to info@shopcitizenofheaven.com with your order number and return information.

Are returns free?

There is no restocking fee, however you will need to cover the shipping fee back to our warehouse.

When will I receive my refund?

Refunds will be processed within 1-5 business days of receiving your return.

CARE

how do i care for my jewelry?

Make sure to remove jewelry before showers, workouts, or swimming. Avoid contact with anything containing derivatives of alcohol.

What if I have a damaged item?

If your item damages within 60 days of receiving, we will replace it for free! Simply contact info@shopcitizenofheaven.com with your order number and details.